customer service representative

Savvy Chic Pawz is a leading pet fashion brand that specializes in stylish and functional accessories for pets. We are passionate about providing top-quality products and exceptional customer service to pet owners all over the world.Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, permanent position that requires excellent communication skills and a strong commitment to providing exceptional service to our customers.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and social media in a timely and professional manner
- Provide product information, recommendations, and assistance with order placement and tracking
- Resolve customer complaints and issues effectively and efficiently
- Collaborate with other departments to ensure customer satisfaction and timely resolution of any problems
- Maintain accurate and organized customer records and order information
- Continuously seek ways to improve the customer experience and provide feedback to management
- Stay up-to-date on product knowledge and company policies to effectively assist customers
Qualifications:
- High school diploma or equivalent
- 1-2 years of customer service experience, preferably in a retail or e-commerce setting
- Excellent communication skills, both written and verbal
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office and experience with customer service software is a plus
- Passion for pets and knowledge of pet products is a plus
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discount on products
- Opportunities for growth and advancement within the company
If you are a friendly, customer-oriented individual who loves pets and has a passion for providing exceptional service, we would love to hear from you! Apply now to join our team at Savvy Chic Pawz as a Customer Service Representative.