Guest Service / Front Desk Team Member - WSA Building

HAPPIER is seeking to hire a Guest Service Team Member for the WSA Building in Downtown Manhattan. As a Guest Service Team Member, you will be responsible for providing exceptional service to guests and ensuring their satisfaction. The role is acting as an information source on various matters regarding all Programming space in the WSA Building. Leading WSA Building Tours for potential members and clients is an essential part of the role. You will maintain expert knowledge about our spaces and services to best help members and guests with their inquiries.
The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.
About WSA Building
161 Water Street, New York
Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood.
Responsibilities
Create HAPPIER experience for all guests, members, and coworkers
Welcome and acknowledge all guests and members according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
Respond to questions from guests and members, and follow up with guests to ensure their requests have been met to their satisfaction
Provide members and guests with information regarding property amenities, facilities, and services
Maintain accurate records of guest interactions and preferences
Oversee and confirm reservations and cancellations for clients and members
Contact the appropriate individual or department as necessary to resolve member requests
Protect the privacy and security of guests and coworkers
Maintain a polished and professional appearance and demeanor
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Collaborate with Leadership Teams to develop and carry out ideas and procedures and set goals to continuously improve department performance
Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Maintain professional and consistent communication with leadership
Respond to member requests for special arrangements or services
Develop and maintain positive working relationships
Speak with others using clear and professional language
Maintain confidentiality of proprietary information
Protect the privacy and security of guests and coworkers
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Coordinate with other departments to ensure a timely completion of guest requests
Work proactively to ensure satisfaction and exceed clients, members, and employees' expectations
Perform other reasonable job duties as requested
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Requirements
1+ years of Proven experience in a Guest Service/ Front Desk role in an upscale Hospitality property
Excellent communication and interpersonal skills
Strong customer service orientation and problem-solving skills
Ability to multitask and remain calm under pressure
Knowledge of hotel operations and system applications preferred
An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours.” AM/PM, nights, weekends, and holidays as required
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Company Observed Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Referral Program