Account Representative

Givens is Driven To Deliver - both for our customers and our employees. Since 1957 we have provided our customers a single source solution for warehouse, distribution, transportation, packing and crating and air freight services. We have been growing significantly over the last few years and continue to grow at a rapid pace.
We are looking for an Account Representative to manage assigned customer accounts. You will address customer concerns and handle the day to day administration of accounts to include billing, inventory and data entry. We expect Account Representatives to be helpful and dedicated to our customers and coworkers. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you have experience in customer service, we’d like to meet you. Your goal will be to foster long-term relationships with our customers and help grow our business.
Requirements
Be the main point of contact of assigned customers and provide excellent customer service
Follow up regularly to ensure client satisfaction through regular communication
Respond promptly to customer queries and complaints to find solutions and defuse tension
Pass on issues to managers when needed
Send reports on activity, accounts status and possible issues
Take the initiative to learn and master our warehousing management system
Proven experience in customer service roles
Proficient in MS Office particularly Excel
Strong communication skills
Excellent organizational and multitasking ability
Attention to accuracy and quality
Goal-driven with ability to work under pressure
Good problem-solving skills
Ability to work in a fast paced environment and maintain strong attention to detail
Benefits
Pay starts at $18.00 per hour