Manager, UX Design, Employee Experience

Job Description
Team & Role:
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Design team located within Digital Technology. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
What you get to do in this role:
Drive a team of 4-6 designers as part of the Digital Technology UX Design team to deliver great user experiences that will revolutionize collaboration and productivity for products used internally by ServiceNow’s 23,000+ employees.
Directly lead a team of designers in crafting high-quality, innovative, accessible tools that make our business work
Support and inform UX strategy across a broad portfolio of products
Deliver UX designs and XD vision in collaboration with other Experience Design leaders
Mentor and coach team in team leadership, design strategy, organizational dynamics and their individual craft
Promote and facilitate the adoption of end-to-end design thinking in developing our products
Promote and advance the discipline of Experience Design
Work closely with product management and engineering in UX ideation, innovation and delivery
Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
Ensure a seamless experience across desktop and mobile platforms, and beyond