Dodane na: Administracja w East Midlands | Ostatnio zaktualizowany: |
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Due to the nature of the client and role engagements, every employee needs to be eligible for SC Clearance.
Responsibilities
These would be some of the main ones:
-Responsible for dealing with all types of IS Support issues in the Digital Workplace & Mobility (DW&M) arena: Cloud, Virtual and desktop applications, Desktop PCs, Laptops, IP Telephony, Mobile devices including EMM configuration and mobile application provisioning.
-To undertake installations, moves and changes of force IT equipment as required in accordance with departmental procedures throughout the force involving manual handling.
-Investigates end user device hardware problems and diagnose/fix underlying causes. Perform defined systems operational tasks on designated Force systems.
-To undertake data centre & network room inspections as required.
-To carry out ordering procedures to maintain stock levels and regularly audit stores with IT related equipment and peripherals.
-Provision of both Voice and Data services to users, as required (including at major incidents) by means of Force Infrastructure.
-Provide IT support to all areas of the Force by providing technical advice and guidance to all levels of users in the organisation.
-Adhere to standards of force mobile devices strategy and related infrastructure. Share in settings EMM, MDM strategy. EMM (MDM) system maintaining. Cooperation on development, implementation, and distribution of mobile applications and content (MAM, MCM). Systemic problems solutions with the supplier of EMM systems, external services, operators or mobile phones and tablets manufacturers.
Essential:
Competent in using, supporting and troubleshooting of Microsoft products, including Windows 10
Operating Systems and Office 2019 and 365.
• Experience of building desktop computers, including installing components such as hard drives and RAM, including experience of imaging laptops and desktops using technologies such as Microsoft SCCM or Intune.
• Experience of installing IT Desktop Hardware, including Desktops, Laptops, Docking Stations, Monitors and phones.
• Experience in administering user / computer objects in Microsoft Active Directory.
• Understanding of Android mobile operating systems and some experience supporting mobile devices such as smart phones and tablets.
• Ability to follow detailed processes and scripts where applicable.
• Ability to be flexible and respond to changing demands in workload.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve incidents that are more complex.
• Ability to learn and understand new systems and services.
• Ability to perform the manual handling of varied I.T equipment.
What they'll give back to you
* 22-32 days' leave, depending on role
* Health and wellbeing programme
* Health screenings
* Eye care vouchers
* Family leave
* Mummy MOTs
* Training and development
* Free parking at most locations
* Counselling service
* Competitive workplace pension, with employer contribution
* Cycle2Work scheme
* Bluelight Card (discounts)
* Yearly salary increments
* Flexi scheme
This role will be a fully onsite one, with 5 days per week at the office in Ripley, UK