Dodane na: Administracja w East Midlands | Ostatnio zaktualizowany: |
Service Coordinator
Do you have experience in call planning or co-ordinating engineers?
Are you a highly organised individual, who thrives in a fast paced environment?
Are you a strong administrator with fantastic attention to detail?
Our client is looking for an experienced Service Coordinator to join their team in Daventry.
Salary: £25,350 - £27,300 D.O.E
Hours: Full time office based role. 8:30 – 5pm, Monday – Friday
Location: Daventry
The main aspects of the role are:
Planning technician attendance to various customers within various sectors across the UK
Ensuring calls are assigned and attended within agreed SLA’s
Managing the whole life cycle from Call out to invoicing.
Checking technician calls upon completion to ensure correct call closure and parts ordered
Management of work in progress to ensure all jobs are completed and inline with Customers KPI’s
Ensuring regular communication with customers and keeping them updated at all times.
Problem solving, dealing with escalations where applicable
Managing the internal database to ensure all customer details are up to date and correct
Arranging and management of annual and six month service visits
Liasing with suppliers to chase parts
Monthly reporting
Issuing weekly PPM schedules
Manage customer contracts ensuring they are up to date and reviewed when required.
Creating and issuing quotations
Building and maintaining strong working relationships with customers, suppliers and engineers
Working with the team to improve efficience and identify ways to improve
Person specification:-
Strong geographical knowledge
Organised approach to work
Strong administration skills and able to multi-task effectively
Have ideally worked with engineers in the past
Scheduling or call planning experience advantageous
Team player
Excellent customer service skills
Reliable and able to work on own initiative
Competent user of Microsoft packages
Benefits:
25 Days holiday (increases with service)
Contributory pension scheme
Length in service awards
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business