Inbound Customer Advisor

This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction.

Client Details

Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate.

Description

Key responsibilities consist of:

Provide excellent customer service through inbound calls
Use customer feedback to identify opportunities for improvement
Stay updated with company policies, procedures, and retail industry trends
Uphold the company's reputation by ensuring customer satisfaction
Handling consumer complaint, queries and requests

received via call & email only.
Capable of managing 100 calls on a day-to-day basis
Align with inter-departments to ensure all complaints,
queries and requests are closed within SLA's & KPI's.
Resolve customer queries and complaints effectively and efficiently
Maintain a thorough knowledge of products to offer accurate information to customers
Process orders and returns as needed
Collaborate with team members to meet and exceed customer service goals
Adhere to the stipulated SLAs laid for the email and call functions.
Act and adhere to the company policies without
hampering the consumer experience.

Profile

A successful Inbound Customer Advisor should have:

A qualification in a relevant field
Previous experience in a customer service role within the retail industry
Excellent communication and problem-solving skills
Ability to handle customer complaints and queries professionally
Ability to meet deadlines and work effectively in a fast-paced environment.
Microsoft Office suite & reporting skills · Soft spoken & supportive demeanour
Effective & proactive listener
Hands on experience with Zendesk, SAP & Shopify would be desirable.
Proficiency in using customer service software and tools
Strong team spirit and a commitment to improving customer experienceJob Offer

An annual salary ranging from upto £25,000
Excellent opportunities for career progression
Pension & NI contribution
Hybrid working
Flexit-time shifts optional (Evenings)
Overtime optional
A supportive and collaborative work environment
A role that offers the chance to make a real impact in the retail industry