Customer Service Administrator

Customer Service Administrator

St Helens
Salary: Up to £28,500
Hours: Full time, Monday to Friday My client based is St Helens is a leading trades supply business. Due to expansion, they are looking recruit a Customer Service Administrator with a background or interest within design/construction/trade supply/DIY to join their customer service department.

You will be responsible for ensuring a high level of customer service is provided to meet agreed skill levels and targets, dealing with incoming calls, inputting orders and resolving customer queries & complaints.

You will also work closely with your own and other teams in the company and need to build strong relationships with colleagues as well as customers.

To succeed, you will also need the following:

Previous experience within a similar role - Kitchen/Bathroom showroom / Builders Merchants/ Manufacturing Customer Service OR Internal Sales
Strong customer focus and a commitment to providing excellent service
A calm and professional telephone manner
Attention to detail and a high degree of accuracy
Ability to prioritise own workload and work under pressure
The ability to take on board quickly and learn specialist information
A positive and flexible approach; willing to go the 'extra mile' when needed
A good knowledge of Microsoft Office e.g. Word, Excel and Outlook
Previous experience in customer servicesIf you are interested in this position and have the required skills and experience then please apply online or send your CV to (url removed)

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