Customer Service Advisor

Customer Service Advisor - Near Aylesbury

Salary: £24000 - £26,000 per annum

Do you want to be part of a small customer-focused team within the Commercial function and support a varied customer base?
Are you happy to be responsible for dealing with all customer orders and queries?
Are you confident to liaise with the customer on status of orders and work and with all other internal teams to ensure that customer requirements are met and agreed?

Main responsibilities:

Respond to customer e-mails in a timely manner
Process customer orders within the inhouse ERP ordering system
Look after your assigned customer accounts, develop a good understanding of their requirements and strong working rapport with your key customer contacts
Review stock availability and flag any shortage or delays
Book couriers and provide quotes for carriage charges
Process return requests within the system
Raise any quality concerns or NCRs with the quality team
Provide dispatch information and regular delivery updates to our customers
Answer any incoming calls to the company
Greet and check-in visitors on arrival on siteSkills, knowledge & experience

Experience working in a busy customer-facing office within manufacturing - essential
Commitment and desire to provide exceptional levels of customer service
Good communication and interpersonal skills - confident on the phone
Good computer literacy - proficiency in MS Office (Outlook, Word & Excel). Previous experience of using an ERP or stock management system would be preferred
Ability to work with and prioritise multiple tasks
Willingness to ask questions, identify issues and suggest ideas for improvement.Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role