Customer Operations Coordinator

Customer Operations Coordinator
Monday to Friday - 9am to 5.30pm (4.30pm finish on Fridays)
Permanent or temp to perm
Rugby – office based
£24,000 - £27,500 pa depending on experience
Our client, a growing and successful company based in Rugby, are looking for a Customer Operations Coordinator to join their busy team.
The key responsibilities for a Customer Operations Coordinator:
* Logging all incoming emergency support requests from customers and updating these on the system as changes come in
* Contacting customers to schedule engineering work
* Contacting engineers to allocate works to them, putting all information onto the internal system
* Answering calls in the head office to pass through to other staff members
The minimum requirements for a Customer Operations Coordinator:
* Great communication skills
* Experience within a fast-paced customer service environment
* Experience dealing with customers
* Great IT skills - can pick up systems with ease
* Happy to work to deadlines and good at prioritisation
The ideal candidate for a Customer Operations Coordinator:
* Logical thinker and problem solver
* Experience using an in-house CRM system
* Has transport to and from the office in Rugby
* High accuracy and attention to detail
Benefits of working as a Customer Operations Coordinator:
* 25 days holiday plus bank holidays
* Good opportunities
* BUPA and company pension
* Free parking
Interested?
Please apply below.
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