Dodane na: Telemarketing/telesprzedaż w Leeds | Ostatnio zaktualizowany: |
The Role
To plan, organise and manage the daily work of the office and the collection drivers and associated system data input. To lead the Service team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner.
Responsibilities:
* To ensure all work is carried out maintaining high levels of customer service.
* To ensure high levels of Health and Safety are observed.
* Ensure all jobs undertaken are done to ensure profitability.
* To support and assist all drivers in carrying out their duties to ensure they operate productively.
* To ensure all data input is accurate and completed in a timely manner.
* To ensure all office staff performance levels are managed.
General Responsibilities and Activities
* Prioritising work schedules to maximise efficient work.
* Ensure vehicle defecting procedures are adhered to in accordance with our operator’s licence and audit requirements.
* Under the auspices of the Service Manager ensure the following; Enforce standards of discipline and control, conduct annual driver appraisals, assist with induction of new drivers.
* Control (optimisation) of overtime including checking start times and levels of inactivity on the tracker.
* Proactively look into missed collections and resolve any issues.
* Respond to and log on Helpdesk any customer complaints, and resolve in a timely manner.
* Conduct thorough route de brief for each route on a daily basis, ensuring every job is accounted for and driver records accurate and detailed information.
* Carry out site surveys, in particular when accidents or near misses have occurred.
* Ensure all weighing vehicles are accurately recording customer weights, and any weighing defects are reported and investigated in a timely manner.
* Sign off new contracts, ensuring they are profitable and fit within the existing collection schedule.
* Carry out monthly management checks, by monitoring vehicle cameras and address any concerns.
* To ensure that all extra waste collected is charged to the customer by viewing the vehicle cameras and cross checking AMCS.
* Ensure the Depot Customer Hotlist is kept upto date and any service issues relating to these customers are communicated to them in a timely manner.
Skills and Experience
* Good leadership skills
* Customer Service
* Extensive knowledge of the waste industry
* Competent in the use of Microsoft applications
* Knowledge of Tachograph legislation
* Driving Licence