Service Manager

At Quality Breeze, we assure reliable and punctual service for all air conditioning needs. Our line of air conditioning systems provides models designed to fit different budget. Now to develop our business further, we need a Service Manager to work with us.

Job Description
Job Title: Service Manager (NOC 60020)
Position Available:1
Location: Waterloo, ON, Canada 
Job Type: Full-time, permanent
Start Date: As soon as possible
Language: English 
Salary: $43/hr, 35 hours per week, $78,260 annually  

Job Responsibilities:
Oversee store operations, manage inventory, security, expense control and other operational processes to deliver excellent services to our customers.
Process and manage incoming products, monitor inventory levels, organize product deliveries and installation in line with company strategy.
Evaluate operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
Establish and increase brand awareness, develop and implement marketing strategies to achieve sales goals and expand new opportunities. 
Train and guide the team to improve KPIs in accordance with company policies and procedures, ensure the staff provide efficient services in a prompt, courteous, friendly and business-like manner.
Ensure optimal guest experience, address emergent issues, including guest escalations and urgent requests.

Employment Requirements:
Education: A college diploma in business administration or related discipline such as mechanics, engineering, or technology is required. A university degree or above is preferred.
Experience: A minimum of five years’ experience in sales management is required.
Skills:
Ability to build relationships with strangers/new people, and to strengthen existing partnerships.
Strong priority-setting skills, customer service, supervisory and sales skills.
Strong HR skills in scheduling, training, conflict resolution and performance management.
A dynamic and positive personality with strong leadership skills.
Excellent analytical, critical thinking and troubleshooting skills.
Ability to manage emergencies and mediate problems.

How to apply 
Please note that applications will only be accepted through EMAIL with your cover letter and resume. 
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We appreciate your application, but only the selected candidates will be contacted.