Customer Care Advisor for Electronics (german Speaker)

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world? We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona.  If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you!

Your responsibilities and impact as a Customer Care Advisor will be:

• Answering incoming customer queries promptly
• Identifying issues and providing effective solutions to ensure customer satisfaction
• Recording customer data accurately in the CRM system
• Providing ad-hoc support as required
• Being a team player and collaborating for the success of the team and project

What's in it for you?

• Possibility to work either 39h/week or 30h/week
• Salary Package of 1810€/ month gross OR 1392€/ month gross
• Indefinite contract (probation period 2 months)
• Working hours from Mo-Fr 9 AM to 6 PM (39h) OR 9 AM to 3 PM (30h)
• Hybrid position (33% in the office) 
• Working in an international Team on site in Poblenou, Barcelona
• Hybrid Training of 8 days (nearly fully paid)

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in  German and a C1 level of English
• A valid Spanish work permit (required)
• Start availability on 12/08, 26/08 or 09/09
• Living in Barcelona
• Excellent listening skills and proficient communication abilities
• A drive for excellence and professionalism
• Strong teamwork skills and dedication to collaborative success
• Excitement about intercultural communication and the expatriate lifestyle

Your Future Company: 

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.