Front Office Supervisor

Job Description
The Front Office Supervisor reports directly to the Front Office Management Team and is responsible for assisting the Front Office Management Team in leading the Front Office and overseeing all guest experiences within the department.
DUTIES AND RESPONSIBILITIES
Create a genuine, informative, and personalized guest experience
Use the guest’s name whenever possible and appropriate
Maintain complete awareness of facilities, hours of operation, emergency procedures and rules of conduct
Coordinate and execute all guest requests and questions in a timely manner
Maintain complete knowledge of property and other information including the following:
All facilities/services offered and hours of operation
All unit types, layout, decor, attributes and locations
Daily stats, including availability, arrivals, amd departures
Entertainment/special events scheduled on the property and in the area
Directions to the property from airports and other major landmarks
General information, descriptions, and directions for local service, restaurants, skiing, hiking and other points of interest
Pre-register designated guests and prepare key packets, etc.
Verify and adjust billing 
Merge duplicate profiles and ensure that all company standards are upheld regarding formatting of profile notes
Attend key meetings such as Resume meetings
Communicate with Housekeeping regarding status of guest queue rooms
Designated departmental trainer for new team members and providing ongoing training for current team.
Ensure all guest needs are met throughout their stay. Engage guests in a gracious and professional manner as they come in contact with the guest reception area
Assist and ensure effective guest challenge resolution. Work closely with fellow guest services associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations whenever possible
Provides support to the front desk, guest services and other departments in the daily operational duties for these areas
Be the acting Manager in lieu of the Front Office Manager or Director of Rooms when handling guest issues.
Follow all Auberge Service Standards 
Capture and record guest data and preferences into the PMS
Answer department telephones within three rings, using correct greeting and telephone etiquette
Assist Pre-Arrival Curator with last minute dining, spa and experience bookings for guests
Maintain the assigned Bank and ensure accuracy of contracted cash. Keep Bank secure at all times
Access all functions of the computer system(s) according to established procedures and standards.
Set up a work station with necessary supplies; maintain cleanliness throughout the shift. Communicate shortages to Management.