Senior Credit Control Executive

Empresa: YouLend
Tipo de trabalho: Tempo integral

About Us
YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.  
The Role:
To meet the growing demand for our technology and services, we are now seeking a Senior Credit Control Executive to join our collections department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.
Requirements
To provide a first-class service relating to the resolution of any non/under-paying customers
Handling inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness and accuracy
Strong understanding of the Recoveries / Collections workflow inc. contact strategy
Demonstrates solid knowledge of early and later arears collections, including its impact on the business and customers
Good understanding of the collections enforcement process in the US
Well-versed in collection partnerships (DCA, debt sale, insolvency, and legal)
Leads by example, supports and empowers team members to take ownership while offering guidance
Ensuring compliance with all appropriate legislation regulatory body guidelines
Empathy, forbearance and professionalism
Strong communication skills, accuracy and confidence
Essential
A minimum of 3+ years of proven experience in a collections environment.
Experience managing a team
 
Desirable traits:
Be highly reliable, organised and adaptable
Have excellent attention to detail and confidence working with data
Entrepreneurial mindset, with strong work ethic and can do attitude
YouLend is very much team orientated - being a team player is needed
Benefits
We offer comprehensive benefits package that includes:
Health Care Coverage. Youlend covers 80%; employee contribution is 20% of the premium.
Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
Dental plan coverage
Vision plan coverage
Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
Basic Life & AD&D Insurance.
International travel insurance covered if traveling abroad for work purposes.
Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
Paid Office Parking
Why join YouLend? 
At YouLend, we are actively creating an equitable and inclusive environment for every YouLender to thrive. We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion process are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law. 

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