Customer Service Representative

Position: Customer Service RepresentativeCompany Overview:Paradise Architectural PANELS & STEEL is a leading manufacturer and distributor of high-quality architectural panels and steel products. We are a fast-growing company with a strong reputation for providing top-notch products and exceptional customer service. Our headquarters is located in Las Vegas, NV, but we serve clients all over the United States.Position Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our clients and ensuring their satisfaction with our products and services. This is a full-time position with potential for growth within the company.Key Responsibilities:- Respond to customer inquiries and provide information about our products, services, and company policies- Process orders, quotes, and returns accurately and efficiently- Collaborate with other departments to resolve customer issues and ensure timely delivery of orders- Maintain accurate records of customer interactions and transactions- Proactively identify and address customer needs to enhance their experience with our company- Stay up-to-date with product knowledge and industry trends to provide accurate and helpful information to customers- Assist with administrative tasks such as data entry, filing, and organizing customer filesQualifications:- High school diploma or equivalent; college degree preferred- Minimum 1 year of experience in customer service or related field- Excellent communication and interpersonal skills- Strong problem-solving and decision-making abilities- Proficient in Microsoft Office and experience with CRM software is a plus- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Strong attention to detail and organizational skills- Positive attitude and a strong desire to provide exceptional customer serviceBenefits:- Competitive salary- Health, dental, and vision insurance- Paid time off and holidays- 401(k) retirement plan with company match- Opportunities for growth and career advancement within the companyIf you are a dedicated and customer-focused individual looking for a challenging and rewarding career in the manufacturing industry, we encourage you to apply for our Customer Service Representative position. Join our team at Paradise Architectural PANELS & STEEL and help us continue to provide top-quality products and exceptional service to our valued customers.