Client Advisor, US

Client Advisor, US
Reporting to: VP of Client Success and Partnerships
Location: New York City, NY (hybrid)
Job Description:
We are seeking a dynamic and dedicated Client Advisor to join our team. In this role, you will be the point of contact for our clients as a project manager, guiding them through their ESG journey from onboarding to achieving their sustainability objectives. You will work directly with the clients’ executive teams and heads of ESG/sustainability. You will collaborate closely with key internal stakeholders: our Implementation Manager and Customer Success Manager to provide clients with the confidence and support they need to succeed. Your ability to manage multiple stakeholders and your project management capabilities will be crucial in ensuring the successful implementation and adoption of our solutions.
Key Responsibilities:
- Client Onboarding: Guide the onboarding process for new clients, ensuring a seamless transition and integration of our ESG platform into their operations.
- Stakeholder Management: Act as the main liaison between clients and internal teams, effectively managing expectations and communication across various stakeholders.
- Project Management: Oversee project timelines, deliverables, and milestones, ensuring projects are completed on time and within scope.
- Collaboration: Work closely with the Implementation Manager and Customer Success Manager to coordinate efforts, share insights, and align strategies to meet client needs.
- Client Support: Provide ongoing support and training to clients alongside the Implementation and Training team, helping them navigate our platform and maximize its value.
- Feedback Loop:Gather and relay client feedback to internal teams for continuous product improvement and innovation.
- Relationship Building: Develop and maintain strong relationships with clients, understanding their unique needs and challenges to provide tailored solutions.
- Performance Monitoring: Alongside the leadership and customer success manager, track and report on client progress and success metrics, identifying opportunities for further engagement and growth.
Why Join Us:
- Be part of a mission-driven company making a positive impact on the environment and society
- Work with a passionate and innovative team dedicated to sustainability and technological advancement
- Competitive salary and benefits package
- Opportunities for professional growth and development
Requirements
- Proven experience (3-5 years) in client advisory or account management roles, preferably within the sustainability professional services sectors. SaaS experience and/or understanding of it a plus
- Strong project management skills with a track record of successfully managing multiple projects and stakeholders
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
- Problem-solving mindset and a proactive approach to addressing client needs and challenges
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Be located within <1-hour commuting of Datamaran's NYC Hub. Willing to work on a hybrid basis, typically at least 2 to 3 days in office
Note to recruiters:
Thank you for your ongoing interest in Datamaran but there is no need reach out to the Hiring Team, HR, Recruiting.... We receive hundreds of approaches from recruiters but would confirm here that we are all set. We will continue to scale Datamaran successfully through our internal recruiting team and team initiatives. We appreciate your cooperation!
Benefits
Some of Datamaran's Benefits available to our US-based Datamaraneers:
Competitive Salary package
24 Vacation days excluding bank holidays, plus Juneteenth
Medical, Dental & Vision insurance (premium contribution)
Paid Sick leave
Paid Parental leave
401k
New benefits continue to be introduced as the US team grows
In this role, not only will you help to grow our business but also grow yourself. At Datamaran we believe in personal development. We will have a learning path ready for that is built around three pillars: sales, communication & sustainability knowledge. Once with us we provide you with multiple options to grow internally. This is your path to success.