Customer Service Specialist

Company Background
TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.
Company Culture & Mission
TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Job Summary
Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate customer service representatives with GREAT communication skills and the ability to multi-task. Must have sales experience, willingness to learn, and a desire to have FUN at work.
Our client is a leader in the healthcare industry. Their mission is to make CPAP therapy easy and to help their customers get a better night’s sleep. This begins with providing top-performing and innovative products that meet their customers’ needs and as a member of their team of CPAP experts you will provide unparalleled, personalized support and advice. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!
Job Duties and Responsibilities
Our customer services representatives are responsible for answering incoming calls from customers interested in CPAP products. Your job duties and responsibilities will include the following:
Help customers place orders for CPAP products
Place orders for customers
Answer questions regarding products, insurance coverage, and prescription requirements
Troubleshoot existing orders, products, and services
Consistently use a professional, courteous approach to facilitate communication with customers
Follows established guidelines for the use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer (AVP of Quality, Education & Risk Management) immediately. Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.
Requirements
Requirements
1-3 years of customer service experience in a call center
1 year of sales experience
Typing skills of 60+wpm
Superior listening skills
A strong sense of responsibility for providing a great customer experience
Detail-oriented and highly-organized
Excellent verbal and written communication skills.
Ability to handle multiple tasks and prioritize work
Knowledge of basic computer skills, especially Microsoft Office Suite
Schedule Flexibility
Upbeat Personality
MUST
Minimum of one year experience in a call center
60+wpm typing speed
Schedule Flexibility
Benefits
Benefits
$17/ hour
Full-time
401(k) matching
Medical, Dental, Vision insurance
Bonus
NEW office / Great Team Work Environment
Opportunities for Advancement
Hiring Now!