Account Manager - Security

Job Reference: /AS/09-04/1137/5

Job Title: Account Manager - Security

Location: Kingsbury Rd, Sutton Coldfield

Salary: Competitive 

Hours per week: Monday to Friday - 09:00 - 17:00 - 45 hours per week 

Business Overview

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for an Account Manager to join our team across Birmingham and surrounding areas based at Kingsbury and be responsible for all aspects of the contract.  These include operational, strategic, and fiscal elements. To work in partnership with the client in developing new strategies, policies & procedures which will improve the overall service on the contract. Role is primarily Monday to Friday but as required it will include on call out of hours roster cover.

Benefits

Company vehicle
Recognition scheme ‘OCS Stars’
Training and Development- apprenticeships, e-learning
Access to our Employee Assistance Programme- 24-7 Wellbeing Support
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community
Access to internal Mental Health First Aiders

Key Responsibilities:

Interacting with others
Working with people
Leading & Supervising
Delivering Excellence
Adhering to Principles & Values
Delivering Results & Meeting Customer Expectations
Applying Expertise and Technology
Managing Activity
Planning & Organising
Coping with Pressures & Setbacks
Demonstrate contract leadership and provide expertise to the customer
Ensure that security service delivery meets required service level agreements
Provide a strategic continuous improvement program to enhance security services where possible
Collaborate with BBV management team to develop and implement a bespoke security strategy, policies & procedures.
Work alongside the commercial team to ensure that financial commitments of the contract and commercial reporting requirements are met
Provide an effective project wide commination strategy across all levels.
Management of a budget, explaining costs or expenditures, and discussing new terms if necessary
Ensure that all equipment assigned to the projects is managed and maintained with issues escalated and delt with in a timely manner
Ensure all payroll information is accurate for employees engaged on assigned account and that any pay issues are addressed quickly and in keeping with company policy
Oversee the scheduling delivery to ensure that manning levels, charge rates and pay rates are accurate to facilitate the payroll and billing application process
Oversee the formal training of all Security staff engaged by OCS on the account.
Facilitate and lead discipline across the contract, setting standards and promoting good practice. Act as first point of escalation for any direct reports during HR and employee relations issues.
Conduct regular security post checks as party of a self-assurance program to ensure standards are being delivered and influence best practice.
Investigate serious nonconformities across the account and report to client and senior management teams a process for Improving systems and procedures to initiate corrective actions

Administration

Provide and ensure delivery of accurate and timely information for the preparation of reports and planning.
Oversee all contractual cover and extra cover is accurately recorded.
Oversee provision of adequate information for proper personnel administration of employees.
Ensure compliance with legal, Company and contractual obligations at all sites, such as the Data Protection Act, Health and Safety at Work Act, procedures outlined in the Company handbook, Standing Instructions, etc.
Review H&S manuals, Assignment instructions, Risk assessments, method statements and any other site-based paperwork is current and up to date to ensure compliance.
SSSTS Qualified and able to demonstrate experience in delivering comprehensive briefings to a variety of audiences

Health & Safety

Have a good understanding of Health and Safety policies.
Ensure compliance with H&S processes and procedures.
Report immediately to the senior management team any action or inaction which compromises safety.
Ensure that a healthy and safe place of work for all staff assigned to the contract is maintained
Cooperate with Atalian Servest and the Client so that the company can carry out its statutory duty under Health and Safety at work etc. Act 1974 and all relevant statutory provisions.
Conduct and oversea H&S investigations into incidents and accidents concerning our employees

Leadership

To build, develop, lead, and retain a team of focused staff that believe and demonstrate best practice and portray the key values of BBV, HS2 and OCS
Ensure understanding and demonstrable implementation of the Values of Agility, Sustainable Development, Integrity, Entrepreneurship and Simplicity.
Ensure understanding and demonstrable implementation of the BBV Golden rules across the security team
Ensuring adequate and appropriate training, advice and support is provided to make the team successful.  This includes ensuring knowledge and use of key systems, tools, policies and undertaking regular appraisals.
Delivers a proactive communication strategy to maintain communication; recognise achievement and develop the onsite security community.
Management of recruitment and succession planning to ensure that the team realise their development potential wherever possible.

About You:

Applicants must have the right to work in the UK
Proven account / operational management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Excellent time and project management skills.
Keen attention to detail and adherence to deadlines

Please note, only shortlisted candidates will be contacted for interviews.

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirati