Employee Sales & Services

Are you customer-oriented, stress-resistant, and adept at communication and listening? Then we're looking for you! As an Employee Sales & Services, you will be the face of the organization. And let's be honest, who wouldn't want to work at Gazelle!? You will support the organization, dealers, and consumers optimally by answering customer queries, identifying customer needs, and resolving operational issues to increase customer satisfaction and contribute to dealer growth. You will handle all incoming customer contacts and complaints effectively and efficiently, understanding the importance of the customer, department, and organization. - Provide accurate and comprehensive information and high-quality advice about our products to customers. - Process customer requests within established KPIs. - Ensure customers are treated courteously and correctly, resulting in satisfaction with Gazelle's services. - Register complaints for quality improvements, executed correctly according to guidelines with appropriate solutions for consumers. - Ensure smooth operational processes, resulting in timely and correct delivery to the customer. - Accurately process orders and changes, with customer-friendly correspondence according to guidelines. - Identify and report opportunities for improving efficiency, costs, and customer focus to supervisors. - Stay informed about developments in your own field. If these challenges align with your skills and competencies, we'd love to meet you!

Wij bieden:

- An exciting position in an innovative organization where you can continue to develop yourself. - Full-time employment for 40 hours per week in a fun and diverse role within a close-knit and friendly team. - Hybrid working opportunities, including the option to work from home. - Long-term employment with the possibility of a contract extension at Gazelle upon good performance. - Excellent secondary employment conditions. - Starting salary of €18.05 per hour gross excluding ADV allowance (for individuals aged 23 and older). - Ample development opportunities. - Easily accessible by public transport.

Wij vragen:

- Full-time availability and immediate availability to work. - Minimum of MBO level of education. - Excellent communication skills, both verbal and written. - Excellent command of the English language in speech and writing (B2 or native speaker). - Good command of the Dutch language both verbally and in writing. - Proficiency in French or other languages is a plus (Danish, Swedish, Italian, or Spanish). - Customer-oriented with problem-solving skills. - Ability to work under pressure and remain calm. - Team player with a positive attitude and passion for customer satisfaction. - Demonstrable experience as a customer service representative, minimum of 1 year. - Familiarity with SAP system is an advantage.

Waar ga je werken:

You will be working in the CSC department of Royal Gazelle in Dieren. Gazelle has been producing bicycles in Gelderse Dieren, Netherlands for over 130 years. They do this with a group of amazing people who work with passion and dedication every day. The company and its employees proudly produce bicycles of the best service, trusted quality, and modern luxury because nothing rides like a Gazelle. Since 2012, they have been part of Pon, one of the largest family-owned companies in the Netherlands, an international trading and service company with a wide range of activities.