Day/Night Receptionist

The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.

Responsibilities:

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Assist the night auditor in analysing the revenue of the hotel
• Answer guest inquiries about hotel service, facilities and hours of operation
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
• Complete any required reporting (financial and non-financial)
• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
• Deal with any issues arising on shift and report to the Front Office Manager
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
• Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards
• Handle check-ins and check-outs in a friendly, efficient and courteous manner

Qualifications & Assets:

• At least 2 years’ experience working in a similar position
• Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
• Ability to work on a variable schedule including weekends and holidays
• Ability to integrate and work well in a team environment
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Good telephone persona with a friendly and helpful demeanour
• Possess an eye for detail and ability to work under pressure
• Strong written and verbal communication skills
• Strong problem solving and trouble shooting skills
• Self-motivated with the ability to work in a fast-moving environment