Postado em: Reservas Hotel/Resort em Malta | Última actualização: |
The F&B Supervisor must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The F&B Supervisor should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended.
Responsibilities:
· Build and maintain positive client and customer relationships
· Plan, supervise and control various operations whilst working closely with the direct manager
· Ensure that the service team is well managed
· Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety
· Complete daily operational tasks in a timely manner
· Conduct briefing meetings with F&B personnel
· Ensure that F&B employees are in proper uniform and adhere to the venue’s appearance standards
· Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
· Inspect facilities regularly and enforce strict compliance with health and safety standards
· Oversee preparation of daily summary reports
· Be knowledgeable of all services and products offered by the venue
· Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
· Resolve any customer complaints as needed
· Suggest changes to operating standards to improve efficiency of work
· Set departmental goals and create plans of action for achieving them
Qualifications & Assets:
· At least 3 years’ experience working in a similar position
· Ability to integrate and work well in a team environment
· Ability to diffuse tense situations and resolve conflicts
· Ability to make decisive decisions, delegate responsibilities and maximize resources
· Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
· Possess an eye for detail and ability to work under pressure
· Strong leadership and organisational skills
· Strong written and verbal communication skills
· Strong problem solving and trouble shooting skills
· Self-motivated with the ability to work in a fast-moving environment
· Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)
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