French customer service rep

Empresa: CB Talents
Tipo de trabalho: Tempo integral
de 1 400 EUR/Anual
Indústria: Outras

As a customer service specialist in this project, your daily responsibilities will include:
• Provide first contact resolutions to customer queries 
• Offer specialized customer support through written and phone communication
• Provide information regarding purchasing procedures, orders' tracking, and deliveries
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:
• Native or proficient level of French (C2)
• Intermediate level of English (at least B2) both verbal and written
• Availability to work full-time, 40h/week, 8h/day – Monday to Sunday (rotating) 7am-18 pm
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

• Gross Base Salary x 14 months: + (Language bonus)
• Performance Bonus: 
• Client Bonus: 
• Private healthcare & dental insurance (after six months of employment)
• Continuous learning/development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our wellness program, initiatives to develop your skills and events to increase the team spirit)

There is a 1000 euro signing bonus if before the 17th

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