Ubisoft German Gaming Support - Lisbon

Empresa: Majorel
Tipo de trabalho: Tempo integral
Indústria: Serviços

Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us!

 

For our location in Lisbon, Portugal we are currently looking for a German speaking Customer Service Representatives (male/ female) to join us in our contact center.

 

About us:

Who we are:

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

 

Our mission:

We create amazing customer experiences that people value and we are proud of.

By combining talent, data, and technology.

We deliver real impact for our partners.

We are driven to go further.

 

Our client:

Ubisoft Entertainment SA is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all platforms, including consoles, mobile phones, tablets and PCs. In the business of heroes Ubisoft is serious about fun!

 

Responsibilities:

To consistently provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native or near-native language by webmail.

To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products.

To consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to Ubisoft.

 

Profile:

  • Be native in German
  • Excellent level of English [C1/C2 in CERF]
  • Feel passionate about the gaming industry and be an active gamer
  • Show strong logical thinking, good communication and team player
  • Have consumer oriented mind-set and willingness to provide the best service
  • Have technical knowledge and technical support experience will be considered a plus

 

    5 reason to join us:

    • Start an International career;
    • You'll be joining an Award winning team;
    • Possibility to work with prestigious brands;
    • Be part of an Innovative and forward thinking company;
    • Lisbon is a great place to live and work.

    Join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!

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