TMO Housing Assistant (Part-Time)

PLEASEONLY APPLY IF YOU HAVE PREVIOUS HOUSING EXPERIENCE
THIS ROLE IS PART TIME (21 HOURS PER WEEK)
This role is paid at £27k per annum (pro rata) or hourly equivalent
The TMO Housing Assistant is accountable to the TMO Manager and responsible for assisting in the
smooth running of the TMO office. This will include inspecting properties, preparing works
specification, commissioning contractors and reviewing performance monitoring of
repairs, ensuring customer satisfaction, management of the bike lockers and ensuring
service delivery is maintained at all times. The TMO Housing Assistant will engage with residents to
gather information and develop a high-quality assessment of repairs needed to resident
interior, exteriors and communal areas and maintenance works of the Estate.
The TMO Housing Assistant must provide a customer-focused service to residents, responding to
queries and providing performance monitoring information to key stakeholders. The
candidate should have proven experience and qualifications to carry out pre and post
inspections of properties to ensure specified works are undertaken to contract standards.
They will also ensure that a high standard of works is delivered by undertaking audits and
quality assessments, working with contractors/customers to address service failure
through appropriate contract sanctions