Scheduling / Work Management Administrator

Scheduling / Work Management Administrators needed

£12.11 per hour

Ongoing Temporary Contract

MUST BE AVAILABLE TO START ASAP!!

Working Hours: Monday to Friday, 8am-4pm & 9.30am-5.30pm

We are currently recruiting for 3 x Work Management Administrators for our busy client based in Milton Keynes. These roles will be on an ongoing temporary basis.

The Role:

* Ensure work is scheduled in the most effective and efficient way for the business and customers

* Support the other departments in dealing with customer queries regarding scheduling

* Manage and understand the expectations of the customer and to ensure service lines are adhered to

Main Responsibilities:

* Ensure all work is completed within customer SLA’s and internally agreed targets

* Work closely with the Field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way

* Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets

* Provide support to your colleagues on complex queries by sharing skills and knowledge

* Working closely with other teams to ensure that customers receive a high quality service and that both internal and external service levels are met.

* Document and assist in the resolution of customer complaints, escalating where necessary

* Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement

* Take full ownership of issues, and to ensure timely, effective resolution

* Prioritise and manage your workload to team and industry timescales

Essential Skills & Experience:

* Previous customer service experience / experience in a contact centre

* Ideally experience making outbound calls or handling calls

* Experience of working within a target based environment

* Customer focused; is able to identify and respond to customer’s needs

* Able to work in a complex environment with conflicting demands

* Anticipates issues and is pro-active in dealing with them

* Can manage own time to meet daily requirements

* Flexible, willing and able to cope with change with the ability to work under pressure

* Positive and enthusiastic with a can do attitude

* Conscientious, accurate and diligent

* Good level of Microsoft office packages (Excel, Word, etc)

* A high level of computer and system literacy (able to use multiple systems to complete a process)

Please apply now with your CV to be considered for this opportunity or give Somnium Recruitment a call