Postado em: Engenharia em Birmingham | Última actualização: |
Location: Birmingham (On-site 2 days per week)
Contract Type: Full-Time
Salary/Rate: £25,000
Are you passionate about providing excellent IT support and looking for your next challenge? We’re seeking a skilled Service Desk Analyst to join a dynamic team and deliver top-notch 1st Line Triage support.
This is a hybrid role, requiring 2 days per week in our Birmingham office.
Key Responsibilities for the Service Desk Analyst:
* Act as the first point of contact for IT issues, providing 1st line triage and resolution.
* Manage, escalate, and resolve tickets using the service desk system.
* Perform user account management tasks, including password resets, group policy updates, and user creation in Active Directory.
* Troubleshoot hardware, software, and connectivity issues across a range of devices.
* Maintain a high standard of customer service, ensuring timely communication and issue resolution.
Key Requirements for the Service Desk Analyst:
* Hands-on experience with Active Directory (user account management, password resets, permissions, etc.).
* Familiarity with troubleshooting Windows OS and Microsoft Office 365.
* Excellent communication skills with a strong focus on customer service.
* Ability to prioritize and manage workload in a fast-paced environment.
If you’re a tech-savvy problem solver with a passion for helping users, we’d love to hear from you
