Operations and Services Manager

Tipul locului de muncă: Full-time

15775345 Canada Inc. (Expedia Cruises)

Salary: $58
Education: Bachelor's degree or college diploma in field related to business service Experience: 5 or more years
Language: English
Job: Full-time
Hours: 30-40 hours/week
Starts as soon as possible
Location: 1368 Queen Street West, Toronto M6K 1L7

Apply by email: [...]

PLEASE NOTE THAT ABSOLUTELY NO WALK-INS OR TELEPHONE CALLS WILL BE CONSIDERED AND ALLAPPLICANTS MUST APPLY BY EMAIL.

Expedia Cruises is looking for a Services Manager. As a Services Manager at Expedia Cruises, you will play a crucial role in driving efficiency by optimizing processes, managing budgets, and leading teams, all while ensuring that the business meets its strategic goals.

Duties and Responsibilities:

  • Lead and oversee the operations of the company, ensuring the efficient delivery of all services.

  • Develop and implement organizational strategies and ensure that the policies and procedures align with business goals, compliance requirements, and industry best practices.

  • Formulate action plans to address client needs, providing expert guidance and solutions

  • Direct, guide, and mentor staff in the creation and execution of service quality improvement strategies,

  • Ensuring adherence to high performance and client satisfaction standards.

  • Plan, oversee, and manage budgets for client-related projects, contracts, operational costs, and supplies.

  • Provide ongoing support to staff by resolving administrative, technical, or operational challenges, fostering a problem-solving culture within the team.

  • Recruit, train, and manage a diverse team of employees, ensuring their professional development and successful integration into the organization’s goals and objectives.

  • Identify business opportunities and lead the strategic planning of new service offerings, exploring new market trends and expanding the organization’s service portfolio.

  • Collaborate with senior leadership to establish long-term goals and ensure that service operations are aligned with the organization’s broader objectives.

  • Review client feedback and performance metrics regularly to ensure service excellence, and implement improvements in response to emerging needs or market changes.

    Work conditions and physical capabilities

  • Attention to detail

  • Fast-paced environment

    Personal suitability

  • Organized

  • Reliability

  • Team Player

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