Customer Care Coordinator

Customer Care Coordinator
Bury St Edmunds, Suffolk

We are currently working with a reputable building company who are expanding their customer service team and seeking an experienced Customer Service Coordinator to join the business.

Your key requirements are to provide efficient and professional customer service to all customers ensuring first class satisfaction as well as offering support to the customer care department as a whole.

You will be required to have solid experience working in a demanding customer service environment, dealing with a wealth of incoming enquires, working to resolve any complaints or direct where necessary whilst remaining professional and amenable.

This role will require you to liaise with a number of departments within the business including purchasing, directors, site managers and third party businesses, therefore you will need to be able to communicate effectively at all levels.

Main Duties:

•Dealing with incoming calls, post and emails relating to Customer Care
•Validating complaints and resolving problems quickly and efficiently, seeking direction where required
•Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries
•Checking and ensuring work has been carried out to the customers satisfaction
•Updating and maintaining records
•Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
•Categorising works successfully, ensuring management of costs are minimised
•Developing an understanding of the Social Housing Defect Reporting Process and assisting with logging defects when required
•Attending meetings that may be necessary in the performance of your duties
•Complying with and upholding company policies and procedures

To be considered for this position, you will need to have a solid career history in Customer Service, preferably within an office environment as well being a self- sufficient team player, with excellent communication skills.

Additional Information:

Hours: Monday to Friday - 8.30-5:00 or 9:00-5.30
Location: Bury St Edmunds, Suffolk
Free Parking on site
Salary: Circa £26,000
Permanent Position

If you feel that this opportunity could be suitable for you, please send your CV through to Paige or call the office to discuss in more detail