Postat în: Servicii Clienţi în Anglia de Est | Adăugat pe site: |
Location: Bury St Edmunds
Type: Permanent
Salary: £27,000
Our client, a reputable residential developer and house builder based in Bury St Edmunds, is seeking a confident and motivated Customer Care Coordinator to join their dynamic team. This is an exciting opportunity for a dedicated professional to manage customer care operations and ensure high satisfaction among new homeowners.
Key Responsibilities:
* Monitor Customer Services Inbox: Efficiently manage and respond to customer inquiries.
* Log Communications: Accurately log all customer telephone calls and emails in COINS.
* Weekly Defects Reporting: Prepare and issue weekly defects reports for each site as directed by the Customer Service Manager.
* Feedback Provision: Provide valuable feedback to the technical department regarding defective materials.
* Work Allocation: Correctly allocate work to the Customer Support operative team, site teams, and contractors to address issues in new customer homes.
* Contractor Oversight: Oversee contractor work and report any poor outcomes to the Head of Customer Service.
* Schedule Coordination: Balance and coordinate the scheduling of trades and CRM diaries.
* Customer Communication: Maintain reasonable timescales for remediation works and ensure continuous communication with customers throughout the process.
* Data Management: Ensure accurate data recording in COINS for all customer issues and KPIs.
Requirements:
* Exceptional Customer Service Skills: Must demonstrate outstanding customer service capabilities.
* Organizational Skills: Ability to manage multiple tasks and coordinate schedules effectively.
* Attention to Detail: Ensure accuracy in data logging and reporting.
* Communication: Excellent verbal and written communication skills to interact with customers and internal teams.
* Problem-Solving: Ability to handle customer issues efficiently and provide effective solutions.
* Team Player: Work collaboratively with various teams and contractors to achieve common goals.
Benefits:
* Competitive salary
* Permanent role with career growth opportunities
* Supportive and dynamic team environment
* Opportunity to make a real impact on customer satisfaction
If you are a dedicated professional with a passion for customer service and a background in coordinating care operations, we would love to hear from you. Join our client's team and contribute to delivering outstanding service to new homeowners.
To apply, please submit your resume or get in touch with James Goskie @ CSC Recruitment
Our client is an equal opportunity employer and welcomes applications from all qualified individuals