Postat în: Ingineri în Londra | Adăugat pe site: |
As part of Apogee’s Managed Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogee’s front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.
Respond to and escalate customer service requests
Mapping Desktop Print Queues and Troubleshooting
Attend to basic break/fix for printer jams and/or other minor issues
Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling
Monitor a large fleet of print devices
Ensuring client devises are operating correctly
Reporting device performance back to the ASM (Area Service Manager)
Ensuring high level of client satisfaction
