Customer Service Team Member

We are looking for a Customer Services Specialist to join our team at Osteotec. Come and join our friendly, customer-orientated team, who strive every day to deliver excellent customer services to our hospitals, distributors and field sales team.

Customer Services Support Specialist

Brief Role Description: To serve customers by providing product and service information and processing orders through to despatch and delivery to customer.

Reporting To: Operations Team Leader

Responsibilities:

Communications with customers and sales representative/sales agents.

Liaise with customers for booking/processing of Loan and Consignment Sets and other orders using CRM

Tracking of any Back Orders: Pricing Queries: Quotations.

Answer product and service questions; suggesting information about other products and services.

Prepare Invoices after despatch of orders.

Assist with resolving of product or service problems by clarifying any customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Essential:

Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. Ability to work on own initiative, prioritizing and organising workload. Problem solving skills and a great telephone manner are also vital to this role.

Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement

Active involvement in team engagement

Meticulous attention to detail and accuracy in work

Computer literacy – able to utilise a range of Microsoft Office applications and other appropriate company systems when required (including MS Word, Outlook, Excel)

High level of written and verbal communication skills;

Proactive approach and ability to work independently and as part of a small but dynamic team;

Flexibility - must be able to deal with different levels of workload,

Highly Desirable:

Medical Device Industry. Experience within the industry dealing with sterile and non-sterile implantable medical devices.

Office Environment experience working in a professional office environment.

Proven excellent communication skills

A levels or higher (or equivalent)

Equipment / software packages used:

Microsoft Word, Microsoft Excel, Microsoft Outlook, Powerpoint, Power BI, CRM

This Job description is not exhaustive but outlines the main requirements