Email Content Writer

Email Content Writer

Paignton, Devon

Full + Part time hours available

Temporary Ongoing until July

Look towards the fuchsia and spring into action! It’s Thyme to find a new role?

gap personnel Exeter are currently working in partnership with Branded Garden Products, who are an internationally renowned supplier of Seeds, Plants, Bushes, at their site in Paignton, Devon.

The role of a Email Content Writer is to be the first contact into the business to take customers’ orders correctly and ensure that the customer is happy throughout the process of their order, and any issues are dealt with effectively. You will build rapport with repeat customers, whilst engaging with customers that are new to the business.

Working within a busy Customer Service department, you will be part of a vibrant team that are fully focused on the highest levels of customer service, whilst liaising between multiple departments to ensure a seamless service for your customers.

*This is not a sales environment, and the site does not operate with an auto-dial system*

As a Email Content Writer your duties will include but not be limited to:

To handle inbound customer contact via email in a polite and professional manner.
To handle customer service contact, processing of orders and providing regular updates on orders
Introduce customers to weekly special offers and activate discount options on orders.
Key for the role:

Grade C or above in Maths and English
Previous experience of Microsoft AX2012 (advantageous)
Previous Customer Service within a face-to-face or office environment (desirable)
Excellent written and verbal communication skills (essential)
Ability to objection handling and appease any complaints should they arise (desirable)
Work well under pressure (essential)
Strong keyboard / touch typing skills.
Flexibility to work in different areas of the department.
The site runs 7 days a week and offers a flexible working rota which can include full and part time hours with weekend days being part of your rota.

Basic hourly rate of £11.69 per hour

Free tea & coffee (Bring your own mug)  

Staff discount available – 30% off plants, 50% off seeds and discount of hard goods.

Site also has onsite canteen, a large carpark, local amenities and accessible via public transport

Work from home is not available

Key skills: contact centre, inbound, outbound, customer service, administrator, Microsoft, social media, contact centre

Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don’t have a CV? Call the office on (phone number removed) and we will help you with your registration