Technical Maintenance controller

Role

We are currently recruiting for a Technical Maintenance Controller to join our team based at our Head Office in Coventry.  The main purpose of the role will be to support the team and to communicate with both Customer and Supplier teams to ensure that vehicle downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis. To ensure that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI’s. Building relationships with suppliers and processing authorisation requests daily.

The successful candidate will be responsible for:

Delivery of cost and service effective maintenance solutions to satisfy customer needs within  maintenance budgets and agreed customer service KPIs.
Ensure cost effective maintenance solutions are met on every occasion by checking history and warranty. Challenge all work to ensure that all maintenance is carried out to cost and quality standards.
Monitoring and reporting on customer VOR’s in order to proactively manage and minimise the downtime of customer assets
To check contracts for vehicles and their specific collection/ delivery and substitute allocation costs and entitlements.
When a recharge is identified gain all necessary evidence and reports to allow the Coordinators to liaise with customer to obtain order numbers.
To challenge all costs in line with Supplier Repairing Dealer (RDAs ) agreements.
Monitoring and controlling VOCs and ensure maintenance spend is kept within set budgets.
To assist were necessary Coordinators within the Service Centre.
To ensure that when authorising repairs the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed.
Where necessary source new and used parts to assist repairers and elevate down time
To identify and resolve any issues with appropriate suppliers in line with Guidelines set out within the RDA.
Identify issues with suppliers and resolve whilst maintaining and building an effective relationship.
Liaise with the appropriate Regional Engineering Manager where satisfactory resolutions cannot be met.
Control of maintenance trends such as warranty, policy and component failure.
To obtain any necessary credits from supplier / manufacture failures that have been identified
To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.  

These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required performing in the role.

Requirements

Time served as an HGV/LGV Technician and/or Workshop Controller with an extensive knowledge of maintenance standards for LGV and HGV vehicles.
Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/contract hire/fleet management vehicles with third party suppliers.
In depth knowledge of repair times and parts cost. Proven track record of cost management within a similar environment.
Negotiating and communication skills at all levels.
IT literate and able to produce reports within tableau or excel where required to monitor performance.
Will work best on their own initiative and take pride in ensuring that work is seen through to completion
To be flexible in attitude in providing solutions to problems.
Ability to interact confidently and build credibility with customers and suppliers.
Knowledge of Audatex and Body Shop repair processes would be preferred but not essential.

Reward Package

22 days annual leave increasing to 25 days following 1 year service + bank holidays
Pension Scheme
Perkbox
Life Assurance
Employee Assistance Programme
Training & Development Opportunities
Free Parking
Service Awards