Lab Services Project Manager II

Job Description
The Lab Services Project Manager II will serve as a key administrative and operational partner to the Lab Services team. This role is expected to actively develop and monitor timelines and milestones for service projects of significant operational scope and customer demand. As a member of the broader service operations, this role will regularly liaise with a variety of external audiences as well as business functions, including Bioinformatics, Lab Services, Customer Success, and Lab Management. This is a highly adaptable, communicative, and collaborative business partner, representing the business as a high-integrity professional who maintains positive and effective relationships with various stakeholders. On a regular basis, this role will monitor and analyze large sets of data and documentation and, where required, develop systems to organize and effectively track this information. This is a site-based role, with the potential to operate in a hybrid or remote work environment, depending on business needs and operational suitability.
To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:
Define scope of Lab Services projects of significant operational impact and customer demand; independently develop deliverables in collaboration with customers, Lab Management, and commercial contacts
Develop detailed project timelines, ensuring alignment to customer goals and operational delivery
Partner with Lab Management to coordinate resources across Lab Services & Bioinformatics, ensuring successful execution of projects
Serve as the primary point of contact and business partner to project stakeholders, maintaining effective business relationships and ensuring proactive communications
Monitor project performance, providing regular updates on progress, risks, and issues and help determine corrective actions as needed
Ensure adherence to project management best practices and quality standards throughout the project lifecycle
Partner with Lab Management to address customer inquiries regarding data quality, turnaround time, and overall performance
Proactively identify and capture areas of improvement and possible solutions; independently document project evaluations and best practices and ensure cross-functional communications
Maintain comprehensive project documentation, including project plans, status reports, and meeting notes; follow or develop systems to track and organize large sets of information where required
Utilize internal systems (such as Sales Force, IFS, LIMs) to accurately monitor project progress and regular updates
Prepare and present project updates to cross-functional stakeholders, including key customers, global commercial and operational leadership; independently design and lead regular project management and operational meetings 
Perform other duties as required or requested to meet business needs