Postat în: Management Executiv în New York | Adăugat pe site: |
Job Description
A Director, Client Success who will bridge the gap between our product and Agency client teams for our media OS suite of products. The candidate will be responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage. The position will include a combination of on-boarding client teams and Agency Champions to the platform including training, trouble shooting , UAT and project management.
You will report to Executive Vice President, Product Management.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
Responsibilities:
Partner with new business and current operations teams to onboard portfolio of marquee clients to the OS applications by outlining pre-requisites and determining client team eligibility by assessing current processes and people on the team
Demonstrate understanding of core business problems to drive organizational change and overcome barriers to onboard client teams to new applications
Design deployment and business operations plans in partnership with key stakeholders on client teams
Collaborate with product marketing to ensure user guides, training and incremental training plan(s) are in place by client
Train and support end-users and Agency Champions on core functionality
Identify and support internal champion(s) to drive organizational change, and ensure adoption and support of product suite
Develop deployment roadmap and partner with Product Managers to validate timelines in conjunction with new feature release
Troubleshoot and conduct functionality testing if client teams find bugs/report issues
Perform UAT testing prior to new functionality release to production
Continually update and train end-users/Agency Champions on new features and continuously gather feedback
Coordinate closely with global contacts and maintain ongoing communications to help ensure success using OS applications