Dispatcher/Office Admin

Role: Dispatcher/Office Admin
Industry: Transportation
Location: Vienna, GA
Hourly Rate: $18-$22.00
Remote or Hybrid Options: NONE-Work in the office
Type: Full-time/Non-Exempt/Benefits
Overview:
The Non-Emergency Dispatcher & Office Administrator will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory. They will be a key decision maker in determining which transportation means is optimal for both cost and time efficiency. This position will have a direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management, and team planning.
A successful candidate will adhere to all safety policies, and relevant state and regional laws and regulations. Will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.
Requirements:
2+ years of work experience, preferably in a dispatcher role or similar role in a dispatching/transportation environment or office administrator role
A proven work history of good attendance is a must
Some experience in scheduling, route planning, and optimization
Familiarity with CRM systems or other contact management platforms (RouteGenie)
MS Office/Excel/Word/Outlook experience
Tech Savvy
Experience working directly with customers by phone and email
Strong customer service orientation, active listening, excellent oral/written communication
Ability to follow directions and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving
Ability to effectively manage multiple, changing priorities in a fast-paced environment
Key Responsibilities:
Coordinating pickup and drop-off times and optimizing routes for efficiency and timely arrivals. In doing this, you will assign routes with consideration of availability, proximity, and customer requirements.
You may be the primary point of contact for customers and drivers regarding handling any issue that may arise involving the drivers or customers, so phone etiquette and customer service skills are important.
Effective communication is important, as you will need to provide drivers and clients with any updates or changes in their schedules or pick-up times.
Basic computer skills are important, as you will utilize software for scheduling and dispatching the trips on a daily as well as proficiency in Microsoft Word, Excel, and Outlook.
Problem-solving skills are also important as you will encounter various scheduling changes throughout the day, and these will need to be managed as efficiently as possible to continue to guarantee our customers excellent service.
The ability to participate in teamwork is important also when the need may arise to provide support or assist co-workers who work directly with you.
Assist the area manager with daily tasks which may include but are not limited to data entry in our electronic record-keeping system.
If you meet the above requirements and feel confident in your ability to perform these tasks, please apply online or submit your resume to