Retail Sales Associate

Job Description
What You’ll Do:
Achieve or exceed personal sales targets and productivity standards
Build a positive store environment through effective communication, collaboration and partnership with the management team
Attend and participate in all store meetings, events and product knowledge sessions
Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
Leverage in store elements to provide a memorable customer experience and promote repeat purchase
Follow all store operating procedures to minimize store shrink
Handle all Point of sale (POS) transactions in compliance with company standards
Support in the overall upkeep of physical store maintenance and standards
Maintain Visual Merchandise directives
 
Let’s Talk About You:
Minimum 2 years of customer service experience, preferably in the apparel retail industry
Proven record of successful sales performance
Previous experience working with affluent and luxury brands in high traffic locations
Strong time management and multi tasking skills
Ability to work efficiently in a fast-paced and team orientated environment
Good understanding of CRM tools/processes
Excellent communication and social skills
Basic skills in Microsoft Office, specifically, Word and Excel
Bonus points for proficiency Mandarin