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The main requirement for Domino's Customer Service Representatives (CSRs) is to have a
positive personality, a clear and highly energetic voice, and he or she must also be customer
service oriented. CSRs need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges and other related important information which will be relayed to customers whenever it is needed.
While performing the duties of this job, the team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust or toxic chemicals. This job can be physically demanding: the team member may be required to use hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop or kneel.
Some specific duties of Domino's CSRs include:
Attracting potential customers by answering product and service questions and advertising/"wobble boarding"
Opening and maintaining customer customer accounts by recording and updating account information
Preparing and packaging food products
Collecting payment and handing out orders to customers
Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, following up to ensure resolution
Maintaining financial accounts by processes customer adjustments
Contributing to team effort by accomplishing related requests as needed