Customer Consultant (m/w/d) who speaks Dutch

Koмпания: Bank of Scotland
Тип работы: Полная занятость

For our office in Berlin Mitte we are looking for a

Customer Consultant (m/f/d) who speaks Dutch

No banking experience? Try it anyway!

·       Accepting, answering and solving customer inquiries via e-mail, letter and telephone in Dutch

        (no outbound, no sales, no sales targets)

·       Review and verification of contract documents

·       Ensuring customer satisfaction

·       Data updates and complaint management

 

·       High customer and service orientation

·       Commercial training desirable

·       Initial experience in customer service and/or banking beneficial

·       Secure handling of PC, Internet and MS Office

·       Very good knowledge of Dutch: oral expression, spelling, punctuation

·       Attractive basic salary of 25.380 € (at 40h/week)

·       30 days vacation in the calendar year, Christmas bonus

·       Company pension plan, non-contributory life insurance and capital-forming benefits

·       Family-friendly working hours from Monday to Friday between 8 a.m. and 6 p.m. and   

        possibility of flex shifts

·       The possibility to work from home

·       A central location in the heart of Berlin - only a stone's throw from Alexanderplatz and         

        Hackescher Markt

·       Fruit and salad days, free sports activities and various team events

·       An international working atmosphere with a dress code according to the motto "come as      you are”

 

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