F&B Supervisor

The F&B Supervisor must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The F&B Supervisor should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended.

Responsibilities:

·       Build and maintain positive client and customer relationships

·       Plan, supervise and control various operations whilst working closely with the direct manager

·       Ensure that the service team is well managed

·       Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety

·       Complete daily operational tasks in a timely manner

·       Conduct briefing meetings with F&B personnel

·       Ensure that F&B employees are in proper uniform and adhere to the venue’s appearance standards

·       Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction

·       Inspect facilities regularly and enforce strict compliance with health and safety standards

·       Oversee preparation of daily summary reports

·       Be knowledgeable of all services and products offered by the venue

·       Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

·       Resolve any customer complaints as needed

·       Suggest changes to operating standards to improve efficiency of work

·       Set departmental goals and create plans of action for achieving them

Qualifications & Assets:

·       At least 3 years’ experience working in a similar position

·       Ability to integrate and work well in a team environment

·       Ability to diffuse tense situations and resolve conflicts

·       Ability to make decisive decisions, delegate responsibilities and maximize resources

·       Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

·       Possess an eye for detail and ability to work under pressure

·       Strong leadership and organisational skills

·       Strong written and verbal communication skills

·       Strong problem solving and trouble shooting skills

·       Self-motivated with the ability to work in a fast-moving environment

·       Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)