Customer Operations Specialist

Job Purpose:
The purpose of the role is to ensure that our clients customers internationally receive a first class experience in their contact within the business
To provide support to the commercial team in their day-to-day activities and to help them in delivering the business growth objectives.
Duties and Responsibilities:
* Full responsibility for customer orders from receipt to delivery.
* Build and maintain strong relationships with our customers & suppliers.
* Calculate the cost of goods and services to ensure customer requirements are met, whilst achieving/succeeding expected target margins.
* Communicate with customers to offer the best service.
* Book road transport for UK and EUR deliveries.
* Plan routes and book transport for imports & exports by air or sea freight.
* Understand differing requirements and prepare paperwork when shipping internationally.
* Resolve transport & shipment issues.
* Liaise with all departments within the business to ensure commercial, procurement, finance, design and technical requirements are met.
* Raise & follow-up supplier non-conformances to ensure full corrective actions are received and customer satisfaction is achieved.
* Work with customers to analyse forecasts, and co-ordinate with procurement to forward plan material requirements.
* Ensure all customer details are maintained and up to date on thedatabase.
* Deputise in the absence of key staff:
* The jobholder shall deputise for the other Customer Operations personnel in their absence.
If this Customer Operations Specialist position sounds like you, then please forward your CV to Katie at Coulter Elite Resourcing