Technical Customer Support German

As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your role involves delivering effective technical support through various channels, including phone and their ticket system.
Your duties and responsibilities include:

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

These are the qualifications we are looking for:

• Proficient communication skills in German, both written and verbal, and preferably in Dutch or English
• Exceptional problem-solving and troubleshooting capabilities
• Capability to thrive in a fast-paced setting and manage multiple tasks concurrently
• Keen attention to detail and strong organizational aptitude
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
• Interest in technology and barbecues