Front Desk Agent

Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:
As a Front Desk Agent, you will:
Greet guests warmly upon arrival, facilitating smooth check-in procedures.
Efficiently register guests, ensuring accurate information and assigning suitable rooms.
Issue room keys and provide necessary instructions to the guest.
Manage telephone communications by transmitting and receiving messages professionally.
Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.
Maintain up-to-date records of room availability and guest accounts for efficient management.
Handle billing procedures, including computing bills, collecting payments, and providing change.
Take reservations and confirm bookings promptly and accurately.
Record and post charges to guest ledgers, including room rates and additional services.
Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.
Conduct nightly bucket checks to ensure guest satisfaction and comfort.
Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.