Опубликовано в: Обслуживание клиентов/колл-центр в Лиссабон | Размещено: |
Looking for Technical Customer Support - Dutch, French and German with experience in technical Troubleshooting.
CDI - 3 months of trial period
Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews)channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Respond to inbound customer requests, document relevant case information
(Lisbon - Portugal)
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