Programme Coordinator

Account Manager
Location: Sawtry, Cambridgeshire.
Permanent, Full Time Mon-Fri 9.00 5:30pm (37.5 hours)
Salary; £27,000 plus OTE of £7,200p.a.
The successful candidate will be part of the Telecom Client Excellence Team, servicing contract and strategic accounts to forge long term partnerships managing the complete supply chain process. Collectively the team manages revenue of £30m per annum.
Working closely with the Client, Internal Sales, Materials Planning / Forecasting and Inventory Management and the Warehouse Team to ensure our customer requirements are always met.
You will be working to tight deadlines, so the ability to effectively prioritise workload is essential. Strong knowledge of Excel will be advantageous.
The Key Responsibilities:
* Coordinate the delivery of products to clients, ensuring all orders are processed and shipped on time.
* Run orders through the system daily to ensure accurate tracking and fulfillment.
* Collaborate with the material planning and forecasting team to ensure adequate stock levels and timely replenishment.
* Liaise with the dispatch team to coordinate the timely shipment of products to clients.
* Maintain and uphold contracted service level agreements by providing exceptional service to clients.
* Engage with internal teams, including internal sales, materials planning/forecasting, and inventory management, to prioritize client requirements and ensure timely delivery.
* Generate and provide various management reports on order stock levels, including daily shortages, weekly priorities, and monthly performance reporting.
* Communicate regularly with clients via MS Teams, face-to-face meetings, and telephone calls to build and maintain trusting relationships.
* Collaborate with the External Account Manager to identify new business opportunities and address any challenges to retain and grow current business relationships.
Personal Skills:
* Excellent attention to detail and accuracy, is essential for the role.
* Excellent IT skills. Use of Excel to an advanced level is essential.
* Strong organisational & excellent communication skills
* Ability to analyse data and create reports.
* Proactive approach to service deadlines and prioritises where necessary.
* Display drive and determination and be able to remain calm under periods of pressure.
* Be self-motivated team player with a collaborative, positive approach.
* Able to build effective relationships with various stakeholders