Service Administrator

A client of ours in the Haverhill area are recruiting a Service Administrator to join their team. This is a full-time permanent role working a rotating 37.5-hour week and paying £25,000 - £26,500 per annum depending on experience.

Working hours are 37.5/week on a rota covering Monday to Friday 7.30am-5pm & one weekend in five Saturday 8am-8pm/Sunday 9am-6pm. Please note weekend working is home based.

Key Duties include but are not limited to:

Ensure break fix calls received are acknowledged and processed accurately and efficiently, within Customer Service Level Agreements (SLA)
Ensure calls are answered then scheduled effectively and ensure engineer attendance so that SLAs are achieved in the most cost-effective way and that engineer downtime is minimised
Keep customers regularly updated on the status of break fix calls
Effectively schedule planned preventative maintenance calls in a timely manner ensuring deadlines are met
Log calls for engineers in relation to project work
Regularly check IT/Call Management systems to identify calls that require additional processing or support
Access external customer portals where necessary to identify, log and update break fix calls/incidents
Communicate with customers at store, head office and helpdesk level to assist in resolving breakdown incidents in order to limit customer downtime, by diagnosing and remotely fixing where possible.
Provide first level triage for all software queries/issues where required.
Assist engineers & subcontractors to test customer systems in order to resolve outstanding incidents.
Provide reports on the status of reactive, planned preventative works and projects as requested by internal/external customers
Raise Purchase Orders and prepare Quotes/ Sales orders for chargeable equipment
Order replacement parts to ensure timely resolution of break fix calls or project work
Other ad hoc duties are required

Skills and Experience required to be considered for this Service Administrator position:

Excellent communication skills.
Experience within an Service Desk Administration role or planning position essential.
Manufacturing and production to commercial industries experience desirable
Highly organised.
Strong sense of initiative and ownership.
Professional approach.
Ability to build good relationships.
Proficient within MS Office especially in Word and Excel.

If you feel like you meet the above criteria & would like to be considered for this Service Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs