Telecoms COO

Work location: Global House - Huntington

Job Summary

Genesis is seeking a qualified and seasoned Head of Delivery with specific experience in 4G and 5G Technology Solutions, Services and associated activities to work UK wide on long term customer contracts, although based from our Head Office in Huntingdon.

This will be a key role within Genesis and will work alongside Functional Heads, Directors, Account Managers and Project Managers supporting a number of Clients.

You will be involved in leading, early planning and management of the services needed to secure an efficient delivery process for your portfolio ensuring timely customer acceptance supporting the team as required.

The role is primarily to provide technical support to Support Sales Team on RFP/RFQ, Project Teams, and Customer Support for ongoing projects where needed.

Head of Delivery will be responsible for supporting various services across multiple customers, including, but not limited to the DICI of client’s LTE & 5G RAN. Other solutions may also include In-Building, Survey & Design and Technical Support. This role is suited to candidates with a proficient background in typically RAN based projects, with a deep and competent understanding of UK Operator processes and networks.

You will be required to regularly visit customer offices for business reviews and new opportunity discussion and support to Account Director and Sales Team.

Responsibilities and Duties:

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Leadership role for UK Operations

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Member of UK Senior Management Team

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Responsible for Service Delivery in the business

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Responsible for Account wise Delivery P&Ls (CoDs & CoGs)

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Supporting Business Development team in all new bids.

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Build Best Practice Delivery Platform for Genesis UK

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Developing Delivery USP to improve telecoms standing of companies in UK

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Ensuring quality of delivery service with complete customer satisfaction

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To work closely with the quality team to manage the quality processes at the project and customer premises

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Effective working capital management with minimal days of working capital turnarounds & receivables

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Managing existing customer business by ensuring optimum customer satisfaction.

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Control of budgeted expenditures.

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Compliance to Statutory and HSE requirements related to contracts.

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Co-ordinate and technical support to business managers for increasing business.

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Creating knowledge base for key processes & maximizing automation of processes.

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Develop succession planning.

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Be visible to all staff (Office and Field Based).

Operational Experience:

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Excellent leadership and communication skills

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Attention to detail, analytical and methodical

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Enjoys working within a team but also able to work on own initiative

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Conscientious, flexible, professional and organised approach to work

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Works well under pressure and to strict deadlines