Опубликовано в: Обслуживание клиентов/колл-центр в Юго-Восточная Англия | Размещено: |
Hiring
Contact Centre Administrator
to work in
Hertford
!
You will be recovering unpaid service charge and ground rent arrears in a timely and accurate manner. You will be working to set service level agreements. Ensuring agents are kept regularly updated with the latest progress of each case referred to the client.
Contact Centre Admin Salary:
£23,500 per annum
Salary review every 6 months
25 days of annual leave plus bank holidays
Contact Centre Admin Details:
Hours: Monday to Friday 0
9:00-17:00
Recovering unpaid monies in a timely and accurate manner
Providing prompt and efficient service to clients
Dealing with inbound/outbound calls
Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome
Processing card and cheque payments
Assisting clients with any queries and responding to emails
Ensure daily individual and team targets are achieved
Preparing and serving section 121 notices
Reporting to the management team
Contact Centre Administrator Requirements:
Excellent customer service, communication and organisational skills
Great telephone manner and familiarity with customer systems
High attention to detail
Submit your CV or call
Giovanna
on
(phone number removed)
to apply