Hotel Receptionist

Receptionist

Location: Burgh Island Live-in accommodation is available, subject to availability. This starts at £25.00 per week in a shared room)

F/T: 40 Hours per week

Salary: £(phone number removed)

Want to work at one of the most magnificent hotels in Devon?

This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island. A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. We are looking for a receptionist to develop their career further by joining a wonderful team of individuals, here at Burgh Island!

Requirements for the role:

* Manage check in and check out process.

* Answer the phone, take reservations and deal with any enquiries.

* Prepare catering list with important information and making sure kitchen and front of house are aware.

* Prepare daily reports as required.

* Manage guest payments, invoices, receipts.

* Reconcile petty cash.

* Manage comprehensive hand over to following shift.

* Help guests with local enquiries, bookings, tickets, and travel arrangements.

* Report maintenance items to the maintenance logbook.

* Responsible for all health & safety during shift.

* Prepare welcome drinks for arriving guests.

* All future deposits are processed and recorded.

* All pre-charges are processed and recorded.

* Responsible for guest security and ensure their belongings are labelled correctly.

* Assist front of house as necessary

* Make sure all allergies/intolerances are clearly marked on catering list and F&B team is aware of it.

General duties:

* Assist with other functions as necessary.

* Maintain register of visiting maintenance/service companies.

* Report accidents or incidents promptly and correctly.

* Be vigilant and report any suspicious behaviour in or around the hotel.

* Handle emergencies if necessary, during shift.

* Comply with all Reception related SOP’S.

* You are expected to be presentable at all the times.

* Make sure there is always someone at the reception at all operational times.

On top of a competitive salary, we offer an excellent benefits package which includes.

- Employee Assistance Programme

- Service Charge - Equal share pro-rated according to contracted hours.

- Bonus Scheme - Eligible after successful completion of 3-month probation period

- Pension

- Meals on duty provided (Brunch and Dinner)

- Accommodation - Subject to availability

- Staff shopping system for those in accommodation with a local convenience store.

- Discounted rates with the local taxi company

- Apprenticeships via HIT Training available

- WSET courses available

- 50% Employee Discount on Food

- 25% Employee Discount on beer, wine and soft drinks

- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment

- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment

- Free use of hotel paddleboards and kayaks (subject to availability)